At Megoxi, your peace of mind matters.
We stand behind our products with a 30-day product guarantee. If something isn’t right with your order, we’re here to help—and we’ll do our best to resolve it quickly and fairly.
✅ Eligible After-Sales Support (When We Can Help)
If your item arrives with an issue, you may be eligible for support such as a replacement (reshipment), partial refund, or full refund—depending on the situation and verification.
Common eligible cases include:
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Damaged item on arrival
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Defective / not working properly
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Wrong item received
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Missing parts or accessories
To help us assist faster, please include your order number and clear photos/videos of the issue and packaging.
⏱ Report Time (Important)
To ensure we can help as quickly as possible:
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Please contact us within 48 hours of delivery for damaged/incorrect items.
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For most product issues, requests should be submitted within 30 days of delivery.
📦 Returns (If a Return Is Required)
In many cases, we can resolve issues without requiring a return.
If a return is required, it must be approved in advance, and you will receive step-by-step instructions.
⚠️ Returns sent without prior approval may not be accepted.
🚫 Not Eligible (Change-of-Mind Requests)
While we always aim to be helpful, we typically can’t approve refunds/returns for:
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Change of mind / “I don’t like it”
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Ordering the wrong item/model
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Incorrect address provided by the customer
(If you’re unsure, message us—we’ll still check what we can do.)
🧼 Non-Returnable Items (Hygiene & Safety)
For hygiene, safety, and product integrity, we cannot accept returns for:
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Used or opened pet items that are hygiene-sensitive (e.g., bowls/feeding components, grooming items, or items that come into direct contact with saliva/food)
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Items showing wear, damage, or modification
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Customized or personalized items
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Clearance / final-sale items
🔄 Exchanges
For the fastest exchange:
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We confirm eligibility and the best solution
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If needed, you return the original item (approved)
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Once the refund is completed, you can place a new order for your preferred option
🇪🇺 EU Customers — Right of Withdrawal (14 Days)
If you are located in the European Union, you may have a 14-day right of withdrawal for unused items in original packaging (proof of purchase required).
Please note: this may not apply to sealed hygiene items once unsealed, where permitted by law.
💳 Refunds
Once a return (if required) is received and inspected, we’ll email you with an update.
If approved, refunds are issued to the original payment method within 10 business days.
🕒 Some banks/payment providers may take additional time to display the refund.